FirstPlanIT deploys the optimum level of resources across your operation for every fifteen minutes of every day to maximise airport capacity and maintain customer confidence.
Improving passenger flow
With the most accurate up-to-date picture of passenger movements you can respond on-the-day to changing demands on resources to ensure the continued flow of passengers and their baggage through the terminal by rapidly redeploying resources where they are needed most.
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Resources are deployed throughout the terminal efficiently and cost effectively to mirror visible workload requirements generated from passenger flow forecasts, resource plans and rosters. Rules ensure appropriate resources are allocated to particular tasks to meet configurable engagement standards and SLAs.
Recording staff swiping for rostered shifts updates the deployment plan to provide an accurate up-to-date profile for all rostered staff throughout the airport at any one time, enabling staff to be quickly and efficiently redeployed to exposed areas if required.
Increased functionality
Continuous improvements to future planning and deployment are possible using historical tracking. Accurate records are maintained on completed workloads, employee outages and leaves of absence. Data also integrates to financial systems to provide the basis for overtime and shift allowance payments as well as providing extensive billing.
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